No nonsense returns policy

 Free delivery on every gift

Regardless of the size of gift box, postage is always included and so there are no nasty surprises at the checkout. If you're comparing our prices, make sure to check that other sites are giving you the full picture before you order!

Order cancellations

You can cancel your order at any time prior to despatch with no questions asked and a full refund provided to your account. However, once the order has been marked as despatched (you’ll receive an automated email) then it means the goods have already left our warehouse and must be returned using our returns process (see below). To cancel an order, simply send an email to cancellations@giftalien.com, quoting your original order number in the subject header or body of the email. 

Returns

GiftAlien is pleased to offer a 28 day no nonsense money-back guarantee on all our products. As long as the goods are in original condition when they are returned to us then we will give a complete refund minus any delivery charges for all boxes where:

  • Edible goods packaging has not been opened in any way;
  • The box arrives back to GiftAlien undamaged and fit for re-sale where necessary;
  • Games and other items have not been used in any way.

To return items to GiftAlien, please send an email to returns@giftalien.com, quoting your original order number either in the subject header or the body of the email. We aim to process all returns within 24 hours of receipt, but during busy periods (Christmas for example) it may take us a little longer than normal. 

Cancellations and returns are both subject to our standard terms and conditions.